Dorel AsiaComplaints and Reviews

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    • Price of the bed 1
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    • Customer service runaround 1

So i had recieved a recliner from my in laws for my birthday and with in 3 months the chair was broken i have been contacting them through email and after about two months of getting the runaround i may be getting what i have broke replaced but who really knows. I will no longer be doing any business with this company.

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Dorel Asia is a joke of a company. I had purchased a dining room table through Wayfair that was issued to them through the third party of Dorel Asia. Upon opening the box I found that one of the tables legs was broken in half. I contacted a Dorel Asia customer service representative who told me that the leg could not be replaced due to the model of table being discontinued. They went on to inform me that I would have to ship back the 75 lb.... Read more

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I ordered the tween size bed in walnut on DEC 5 2014 and the purchase price was taken out of my bank account. I waited, and waited and waited for the bed to be delivered but it never came. I called dorel asia and they said I was in the parts department.I asked if they could connect me to the right department and they said no this is the parts department. So then I asked them if there was another phone number for customer service and they said... Read more

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My husband and I ordered a bunk bed for our girls birthday. About halfway through the setup we realized that we were missing some of the hardware to put the bed together. I then called Dorel customer service where I was yelled at by one of the operators because this item has been discontinued. I'm sorry, but I don't care if they don't make this product anymore, they should have included the parts in the first place. And how unprofessional, to... Read more

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Four total componets to pack in a box to complete a chair seat back, seat base, small plastic washers, and FEET. God forbid we put any feet in a box with a theatre seat. Not once but twice at the same store. Did the feet packing department and the quality control all take vacation at the same time. How does this happen? I bought these chairs then had to take them back only to get more with the same problem. Stay away from the "BIG" box store... Read more

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